Information
At XIFOS-SABERS, your satisfaction is our priority. We understand that sometimes a return or exchange is necessary. Please read our return policy carefully to ensure a smooth process. Our goal is to provide top-quality sabers and excellent customer service, and this policy is designed to be fair and transparent.
Frequently asked questions
We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.
How many days do customers have to return a lightsaber after they receive it?
Customers can return the product in its original packaging, unopened, up to 14 days after receiving it if they have changed their mind.
In what condition should a lightsaber be for a customer to return it?
If a saber is malfunctioning, it is covered by our 1-year guarantee. If a customer simply changed their mind, the product should be in its original packaging, unopened, and with nothing missing.
Do you offer refunds, exchanges, or both for returned lightsabers?
Both refunds and exchanges with a different product are possible if the condition of the returned product meets the specified requirements.
Who covers the cost of shipping if a customer wants to return a lightsaber?
Customers cover the cost of returns if the product does not have any malfunction.
Need more assistance?
If you have any further questions about our return policy or need help with a return, please don't hesitate to reach out to our customer service. You can talk to the owner directly for immediate assistance. We're here to help!